Our client inquired Sevana for NIPO CATI dialer that could effectively work in predictive mode being able to play sound file to the interviewee.
Sevana CATI Dialer utilizes asynchronous capabilities of Python framework and flexibility of Asterisk architecture to work with majority of Asterisk based telephone systems (e.g. FreePBX) providing standard interfaces for reporting and statistics. The fact that single Sevana CATI Dialer server can process requests from several NIPO and is flexible in upscaling was very much appreciated by the client.
During project implementation our team also solved tasks for telephone database pre-processing allowing quick project launch and leading to full customer satisfaction.
Sevana CATI Dialer. Case study.
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