In UC news, Prysm adds guest mode to allow outside users into its visual workplace software, while video analytics is seeing growing interest in several verticals.
Read more…: Prysm adds guest mode to visual workplace meeting service
Twilio’s new enterprise API platform offers security features, administrative controls and transparent pricing. The enterprise plan costs at least $15,000 a month.
Read more…: Twilio enterprise plan features security controls, transparent pricing
The new Apple iOS update removes many, but not all, of the limitations that have hindered the use of mobile UC apps on the iPhone.
Read more…: Apple iOS update falls short for UC apps
In UC news, Google is expanding its UC capabilities with a Box partnership and API acquisition, while a survey found mobile app design for wearables is a challenge.
Read more…: Google expands UC reach with API platform buy, Box partnership
In some cases when receiving customer QoS or QoE complains one has to monitor call quality of a particular client to figure out root cause of the problem. In most of the cases one may not record conversations, but does need information on what is happening with voice quality on the call. PVQA server allows discovering impairments in a call with specific SIP number in RTP stream providing several metrics that make discovery of the problem root cause easier:
Sevana MOS is quality score predicted by pure audio waveform analysis
Network MOS is calculated based on network statistic
PVQA waveform analysis informs on such metrics as SNR, Dead Air, Clipping, Crackling, Echo for each 10 seconds of the call providing also final report on the impairments that lead to voice quality degradation:
As an example one may receive call audio from a partner supplier already with impairments caused by packet loss in the partner network, but won’t be able to determine the issue having perfect network conditions in its own network. In such cases PVQA server will report low Sevana MOS and high Network MOS and metrics will show Dead Air and Clicking impairments in the call audio. Another example is amplitude clipping, which typically happens due to amplification misconfiguration on the voice path. Just let us know you are interested and we tell you more.
